Find answers to the most common questions about Philotech, our services, pricing, and the technology behind our solutions. Can’t find what you’re looking for? Our team is available 24/7.
Philotech is a next-generation Managed Service Provider (MSP) that helps businesses manage, secure, and optimize their IT environments. Our core solutions include PhiloSecure for cybersecurity and disaster recovery, and PhiloWork for managed IT, user, and cloud infrastructure — supported by 24/7 helpdesk solutions and compliance management.
Philotech is ideal for small to mid-sized businesses seeking to strengthen IT performance, cybersecurity, and compliance. Whether you need PhiloSecure for threat protection and backup or PhiloWork for full managed IT coverage, our solutions scale to match your business needs and growth.
We provide remote-first managed IT and cloud support for seamless operations, with on-site assistance available as needed.
Through PhiloSecure, we protect your data with 24/7 threat detection, endpoint protection, and automated backups. Our framework aligns with global standards such as ISO 27001, SOC 2, and HIPAA, ensuring your business remains compliant, resilient, and secure at all times.
Yes. Our PhiloWork specialists handle end-to-end cloud migration with minimal downtime and full data protection. We optimize your cloud infrastructure for performance, scalability, and compliance to ensure smooth and secure operations.
Cyberattacks no longer target only large enterprises — over 60% of cyberattacks now focus on SMBs because they often have weaker defenses. A single breach can lead to data loss, revenue loss, reputational damage, regulatory fines, and even business closure. Investing in cybersecurity protects your data, employees, and customers.
Many SMBs lack the budget or staff to maintain a full-scale security operations center (SOC). Philotech gives you access to enterprise-grade protection and expertise without the high cost of building and maintaining one internally.
Our solutions provide real-time monitoring and near-immediate response, minimizing downtime and damage. Most threats are detected and mitigated within minutes rather than hours or days, coupled with expert MDR analysts minimizing false positives and unnecessary impact to your business.
PhiloSecure defends your systems against ransomware, phishing, malware, and data breaches. It also ensures fast recovery through automated backups and disaster recovery protocols.
Depending on your plan, recovery can be performed within minutes to a few hours, ensuring minimal downtime and continuity of operations.
Our Managed Detection and Response (MDR) system uses real-time monitoring, AI-based analytics, and automated alerts to detect, contain, and remediate cyber threats before they escalate.
Yes. All plans include ransomware detection and rollback capabilities, while higher tiers provide advanced forensics and post-incident reporting.
Yes. The Elite tier includes compliance-ready reporting aligned with SOC 2, ISO 27001, and HIPAA standards.
PhiloWork covers device management, patch automation, identity access controls, and helpdesk support — ensuring stable, secure, and high-performing IT operations.
We use advanced endpoint monitoring tools to track performance, security status, and patch compliance across all user devices 24/7.
Yes — or it can work alongside them. PhiloWork acts as a fully managed IT extension that automates repetitive tasks while your internal team focuses on strategy.
Yes. All PhiloWork plans include remote helpdesk support, with Advanced and Elite tiers offering priority response and advanced issue resolution.
Absolutely. PhiloWork integrates with all major cloud ecosystems and ensures secure access control and backup synchronization across platforms.
Pricing is based on users, endpoints, and plan tier (Core, Advanced, or Elite). No setup or onboarding fees. Bundle PhiloSecure and PhiloWork for end-to-end coverage — often at a discounted rate.
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Identity, productivity, and security — managed end-to-end for your team.
Enterprise endpoint protection and MDR powering all PhiloSecure plans.
Ransomware-proof cloud-first backup and disaster recovery for SMBs.
Advanced email security layer protecting your organisation from phishing, spoofing, and email-borne threats.
Need cybersecurity and backup protection without the full managed IT layer? PhiloSecure is available as a standalone solution. Contact our team for tailored PhiloSecure standalone pricing, add-on quotes, and LocalSpeedVault hybrid restore options.
